Returns; Defective and Damaged Merchandise
Defective and freight damaged merchandise (but only where customwheelwholesale.com is providing shipment) may be returned to customwheelwholesale.com for full credit, but only upon verification by customwheelwholesale.com of such defect or damage. A Returned Merchandise Authorization ("RMA") form must be filled out by the Buyer and Approved by customwheelwholesale.com. Credit will be issued to Buyer upon receipt of the RMA form and the claim approval from the freight company.
Returns; Exchanges; Good Merchandise
Returns of good merchandise may be accepted by customwheelwholesale.comin its sole discretion under the following conditions:
Return/Exchange of merchandise in totally re-saleable condition, without markings on the original packaging will be restricted to extraordinary circumstances with prior approval from customwheelwholesale.com. Accepted return will be assessed a 25% restocking charge. Returned part number shall not exceed 15% of total annual purchase quantities.
Return/Exchange of merchandise in packaging that has been marked, relabeled or otherwise defaced will be restricted to extraordinary circumstances with prior approval from your customwheelwholesale.com. Accepted return will be assessed a 30% restocking charge, except that customwheelwholesale.commerchandise returned in packaging that has been marked, relabeled or otherwise defaced will be subject to a 40% restocking charge. Returned part number shall not exceed 15% of total annual purchase quantities.
Merchandise classified by customwheelwholesale.com as TB (To Be Discontinued), or DC (Discontinued), may not be returned for credit.
Merchandise on sales promotion or inventory packages may not be returned for credit.
Buyer must pay all return transportation charges.
Buyer must obtain and complete an RMA form, issued by customwheelwholesale.com, for any good merchandise return or exchanges.
Returns/Exchanges will not be accepted under any circumstances after 15 calendar days after the ship date indicated by customwheelwholesale.com.
Any returns for non-fitment or quality issues will require high quality digital pictures of the products to be emailed to the account manager before an RMA is approved.
Order cancellations will take up to 48 hours after a cancellation is requested before the order is officially cancelled and money processed for return.